Contact Us & Frequently Asked Questions

Sunny Skin Customer Support Team are here to help and can be reached via the below contact form or telephone number 0402 212 477

Australian Distribution Centre All orders are shipped within 24 hours, Monday to Friday. Sunny Skin is exclusively distributed by Esthemax Australia with a fulfillment centre in Sydney, NSW.

For wholesale opportunities, contact Esthemax Australia.

For International Distributor Opportunities, please contact our International Sales/ Partnerships Department.

Shipping Information

How much does shipping cost?

Australia Standard Delivery

Spend $49 or more and you’ll get free standard shipping.

$49 or less? Standard shipping is charged at a flat rate of
$10.00 AUD.

Orders are sent via Australia Post, with an estimated
delivery timeframe of 2 to 5 business days.

Australia – Express & Overnight Express Spend $150 or more and you’ll get free express shipping.

$150 or less? Express shipping is charged at a flat rate of
$15.00 AUD.

Orders are sent via Australia Post, with an estimated
delivery timeframe of 1-3 business days.

New Zealand

International Express shipping is available to New Zealand
for a flat fee of AUD$25.00 AUD.

International

International Express shipping is available for a flat fee
of AUD$30.00 AUD.

How long will my order take to arrive?

Regular delivery timeframes – Australia

Regular orders: 2-7 business days for delivery.

Express orders: 1-3 business days for delivery.

Regular delivery timeframes – New Zealand

Regular orders: 8-14 business days for delivery.

Express orders: 3-5 business days for delivery.

I've entered the wrong delivery address! SOS!

Email us at asap hello@sunnyskin.com where you can send your
details including your order number and country to be delivered to you can also call +61402 212 477 to flag urgency.

The more information you give them, the sooner they can try
and change your information. Make sure you enter "Urgent: Change wrong
address" in the subject line.

We will always do our best to accomodate your amendments, but please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your
order.

How do i track my order?

Tracking will be provided for all orders, you will be sent
an email once your order is dispatched
so you can see where your Sunny Skin is at
all times.

Things you need to know

The postal service and distribution centre doesn’t operate over the weekend or public holidays. So your order will be dispatched the following business day.

All orders are sent via Australia Post.

Can I change or cancel my order?

Unfortunately, once your order has been placed, we’re unable
to cancel your order.

Please see our refund & returns policy.

What are the secure payment options available?

Sunny Skin accepts payment via Klarna, Afterpay, PayPal,
Apple Pay, Shoppay, Bitcoin, Ethereum (and other cryptocurrencies) or credit
card using Visa, Mastercard or Amex.

Refunds & Returns

Any Sunny Skin product can be refunded if it is returned
within 30 days of purchase.

Criteria to be eligible for a return: your item must be unused and in the same condition that you received it.

It must also be in the original packaging.

We do not accept: a refund on opened or used products and do not offer exchanges.

In addition, we do not accept returns or refunds for
Sunny Skin purchases bought at stockists.

Shipping costs are the responsibility of the customer and are non-refundable.

 

Please send your order back to:

Sunny Skin

Suite 88, Level 54

111 Eagle St, Brisbane, 4000 QLD

 We will notify you once your return has been received and
approved. The refund will be processed to the original method of payment. We
recommend using a tracked service to return the goods as all transport risk is
borne by the sender.

If you have an issue with your product or delivery, please
contact us to discuss your options at hello@sunnyskin.com

 If getting in touch about a return, please include your
order number and product details in the email.

Brand & Product information

Is Super Sun & Glow Filter SPF50 Vegan & Cruelty free?

Yes! And we wouldn’t have it any other way. At Sunny Skin we
value kindness to all living things & creating amazing products without causing harm to another being.

Does Super Sun & Glow Filter SPF50

Yes! Super Sun SPF50 is broad spectrum, protecting you from
both UVA and UVB rays.

I have acne-prone skin and I'm afraid wearing sunscreen everyday will make it worse. What should I do?

Such a great question, this really is a huge misconception in the beauty industry. If you have acne-prone skin, we actually recommend using a Mineral / Physical SPF filter (Zinc Oxide and or Titanium Dioxide) like Sunny Skin Super Sun SPF50 because Chemical UV filter can be highly irritating for Sensitive & Acne prone skin types. Also, zinc oxide is the key active in our Super Sun SPF50 and that is anti-inflammatory so it soothes irritation and redness.

Will the oils in Super Sun & Glow Filter SPF50 cause acne & breakouts?

No, Super Sun is formulated with high quality skin identical oils that will not clog pores or disrupt your microbiome. Zinc Oxide is the key active in Super Sun SPF50 and that is anti-inflammatory which benefits inflammation in the skin like Acne & Rosacea.

Are your products safe to use while pregnant?

Yes, Super Sun & Glow Filter SPF50 do not contain Salicylic Acid, Retinoids or Chemical UV filters. Each ingredient is as natural as possible making our sunscreens one of the cleanest, healthiest forms of sun protection products in the world.

How does Super Sun & Glow Filter SPF50 also protect from Bluelight & Environmental protection?

Yes, our specialised formulation is designed to mitigate the risks of bluelight & environmental pollution. Studies show that these forms of aggressors deplete the carotenoid concentration within the epidermal layers, Super Sun & Glow filter both provide broad spectrum with added antioxidants to enhance protection.

Is Super Sun & Glow Filter SPF50 water resistant?

She sure is, Super Sun SPF50 is certified water resistant for 4 hours. If you are outside, sweating or playing water sports we recommend you reapply every 2 hours for optimal protection.

Where are Sunny Skin products made?

Super Sun & Glow Filter SPF50 are Formulated, manufactured, filled & packed in a TGA licensed laboratory here in Australia.

Will Sunny Skin mineral sunscreens change my makeup routine?

The potent antioxidant Tomato Fruit Extract contains a
naturally glowing carotenoid, enhancing skin's healthy glow & instant anti-redness correction, its also super nourishing which smoothes the skin and acts as a perfect base under your makeup.

Depending on your skin type we recommend the following:

Normal / Dry: After you wait a minute to let Super Sun SPF5 absorb follow with your favourite chosen liquid foundation.

Oily: After you wait a minute to let Super Sun SPF50 absorb
follow with a Mineral Powder or Powder compact.

Chemical vs Physical/ Mineral Sunscreen - What's the difference?

Physical SPF, also known as mineral, sits on top of the skin
and reflects the sun’s rays without penetrating the deeper layers of the skin.

Chemical SPF absorbs into the skin and then absorbs UV rays,
converts the rays into heat, and releases them from the body. Testing showed
that from just a single application it increased the blood levels of the
actives in chemical SPF for days & even weeks.

For a full Sunny Skin report on the difference visit The
difference between Chemical & Physical.

Are your products fragrance free?

For Super Sun & Glow Filter SPF50 we chose to exclude all fragrance & essential oils so this product would be suitable for the most sensitive skin types including little kiddos.

Do Sunny Skin products contain peanuts/peanut oils?

None of our products contain peanuts or peanut oils.

Are Sunny Skin Products reef safe?

Yes, preserving our oceans & sea life is one thing we wouldn’t compromise on. As a part of our formulation philosophy we would not risk using ingredients that have been flagged for potential high environmental risk.

I've never used a daily sunscreen before, where do i start?

It's never too late to start wearing sunscreen! The easiest way to begin is by incorporating it into your morning routine right before your makeup.

Do any of the Sunny Skin products contain oxybenzone?

No, we are proud to say this is not an ingredient you will ever find in any Sunny Skin sunscreen or product.
Oxybenzone is used in many sunscreens as a UVB and UVA filter, the issue is, it is absorbed through the skin which has been associated to hormone disruptors. In addition, it’s been such a common trigger for allergic reactions that it has been named the Allergen of the Year by the American Academy of Dermatology. Sunny Skin’s products are oxybenzone-free and instead use safe ingredients that provide broad spectrum protection.

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